Our Client is leading Agri-Tech Company

Responsibilities

  • Responding to support calls and tickets and coding solutions
  • Escalating important issues as needed
  • Measure client needs and support issues to share with the team
  • Flexibility to work before and after working hours.
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time

Requirement

  • Excellent customer service skills – the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
  • Fluency in Python, or another object oriented programming language, and willingness to learn Python
  • Working knowledge of SQL queries.
  • Hands-on experience with Linux environments
  • 3+ years technical support, consulting or other customer facing experience
  • Excellent organizational, written and oral communication skills – you must be able to convey technical jargon in a wide-array of syntax
  • Strong verbal and written communication, willingness to contribute to knowledge base articles
  • Experience communicating complex customer issues to development teams
  • A desire to proactively seek solutions to problems and propose improvements
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation